Shipping Policy
Thank you for visiting and shopping at Sofelo (https://www.sofelo.com/). Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
USA and Canada Shipping
| USA |
Orders over USD 40 (FREE SHIPPING) Orders below USD 40 ($4.99) |
STANDARD SHIPPING 7-12 business days |
|
CANADA |
Orders over USD 40 (FREE SHIPPING) |
STANDARD SHIPPING |
International Shipping (Outside USA & Canada)
|
AUSTRALIA |
Orders over USD 40 (FREE SHIPPING) Orders below USD 40 ($7.99) |
STANDARD SHIPPING 10-15 business days |
All other countries (worldwide shipping):
|
ALL OTHER COUNTRIES |
Orders over USD 40 (FREE SHIPPING) |
STANDARD SHIPPING |
* Delivery delays can occasionally occur.
* Some items in your order may be shipped individually from different warehouses.
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
**If you provided a wrong address at the time of order you may contact us ASAP. In the event that the package is already in transit, we will not be able to change the delivery address or refund the order.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). However, it may take a few days before they become active on the tracking website. If the information is not available, please try again later.
Please contact us if you did not receive your order in 30 days from your order confirmation email. After 30 days, your order will be marked as closed and we will not be able to process any refunds. All orders are guaranteed a refund if they're not delivered in 60 days. Please note that orders are strictly non-refundable if your package failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully.
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the respective courier within your area to investigate the issue. We will not be held accountable for parcels when tracking information indicates that the package has been delivered successfully.
Customs, Duties and Taxes
Sofelo (https://www.sofelo.com/) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Your package will be declared a lower price than the order due to the following: Different countries will have different import regulations. If the amount declared on the package is over a certain amount, you may have to go to your local Customs office personally and be subject to import tax. You may check with your local Customs Office for more information.
The cost of import tax depends on the value declared on the package. Thus, to protect you from these additional fees and to save you a trip to the Customs office, we will declare the package contents at a lower value.
Damages
Sofelo (https://www.sofelo.com/) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Contact Us
If there’s any issue during the shipping time or after you received the item, please feel free to email us and we will do our best to provide a solution.